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Smith.ai

AI + human backup · Fully remote; the company states it started in Palo Alto, CA

Checked August 19, 2026

Smith.ai sells small and mid-sized businesses two products off one platform: an AI Receptionist that answers, qualifies and books 24/7 with escalation to its North America-based Live Agent Network, and a fully human Virtual Receptionist service, both billed per call rather than per minute.

Starts at
$0/mo
≈ per call
$1.60
≈ per minute
—
Contract
month-to-month

Published plans

Copied verbatim from their pricing page, not from a review site. Anything they don't print, we leave blank.

PlanPublished priceIncludesOver that
AI Receptionist — Free$0 mo25 calls25 calls/mo ($3.00/call after that)
AI Receptionist — Pro (75 calls)$150 /mo — $2.00/call (~2–3 calls/day)75 calls$2.50
AI Receptionist — Pro (150 calls)$270/mo150 calls$2.30
AI Receptionist — Enterprise (300 calls)$500 /mo — $1.67/call (~10 calls/day)300 calls$2.17
AI Receptionist — Enterprise (500 calls)$800/mo500 calls$2.10
AI Receptionist — Enterprise (1,000+ calls)Custom—Custom
Virtual Receptionist (human) — Starter$300 / month30 callsOverage: $11.50/call over 30
Virtual Receptionist (human) — Basic$810 / month90 callsOverage: $10.50/call over 90
Virtual Receptionist (human) — Pro$2,100 / month300 callsOverage: $8.50/call over 300
Virtual Receptionist (human) — EnterpriseCustom——
  • Setup fee: No setup fees
  • Free trial: AI Receptionist Free tier: "$0 mo", "25 calls/mo ($3.00/call after that)", described as "try it free forever". Virtual Receptionist: "30-day money-back guarantee to all new clients" — "a full refund of your plan and any add-on services, regardless of how many calls or chats you have used, up to $1,000" (overage excluded).
  • Billing increment: Billed per call, not per minute. Smith.ai: "Billing per client call saves you money, and there's no mystery accounting involved." No per-minute rounding or billing increment is published. The Virtual Receptionist "Extended intake" add-on is described as "Up to one minute of additional questions."

What it can do

CapabilitySmith.ai
Live transferYes
Books appointmentsYes
Text follow-upYes
Outbound callsYes
SpanishYes
Human backupYes
Call recordingsYes
TranscriptsYes
Spam screeningYes
Custom voiceYes
APIYes

Integrates with Salesforce, HubSpot, Clio, Clio Grow, Zoho, Pipedrive, Keap, Close CRM, Capsule CRM, Nutshell, Follow Up Boss, Redtail CRM, Lawmatics, Filevine, MyCase, PracticePanther, Rocket Matter, Smokeball, Lawcus, Actionstep, ActiveCampaign, Agile CRM, Wealthbox, Thryv, HighLevel, Zapier, Make. Books into Calendly, Acuity Scheduling, Google Calendar, Clio Calendar, Appointy, AppointmentCore, Apptoto, Harmonizely, ScheduleOnce, Schedulista, Setmore, Square Appointments, YouCanBook.me, Zyncal, Microsoft Office 365, WhenWorks, Woven.

Worth knowing before you sign

  • · Live agent escalation is only free when the AI starts it: "If the escalation is AI-initiated, there is no fee. If you choose to implement live agent involvement for information verification or scheduling, it is available as a per-call add-on to any AI Receptionist plan."
  • · On AI Receptionist, "Every call answered by your AI Receptionist counts toward your call quota by default," with only an allowance "to remove up to 10% of their calls from their bill each billing cycle to account for selected spam calls" (known spam numbers are blocked before answer and do not count).
  • · On the human Virtual Receptionist line most useful features are per-call add-ons on top of the plan price: book appointments $1.50, complex call routing $1.50, extended intake $1.50, dedicated Spanish line $1.00, accept payments $1.00, third-party intake $1.00, custom calendaring $1.00, SMS/Slack notifications $0.50, Microsoft Teams notifications $0.50, text & email follow-up $0.50, conflict checks $0.50, accept collect calls $0.50, call recording & transcription $0.25, custom extended intake $0.25 per question, plus $0.50/call per additional CRM beyond the first.
  • · Monthly add-ons on the Virtual Receptionist line: business caller ID for outbound $10.00, additional transfer destinations $15.00, inbound call tracking numbers $5.00.
  • · The 10% discount on Virtual Receptionist plans requires a 12-month subscription.
  • · Cancelling AI Receptionist requires 30 days' notice: "If you ever cancel, we need 30 days' notice."
  • · The AI Receptionist pricing table shows per-call rates and call bands rather than a single flat price per named tier, so Pro and Enterprise each span several monthly prices ($150/$270/$500 for Pro bands, $500/$800/Custom for Enterprise bands).
  • · Smith.ai does not publish a founding year or a headquarters address; the company describes itself as fully remote.

Common questions

How much does Smith.ai cost?
Smith.ai's cheapest published plan is the AI Receptionist — Free plan at $0/mo, which includes 25 calls. Checked August 19, 2026.
Does Smith.ai transfer calls to a real person?
Yes — Smith.ai documents live transfer to a human.
Is there a free trial?
Yes: AI Receptionist Free tier: "$0 mo", "25 calls/mo ($3.00/call after that)", described as "try it free forever". Virtual Receptionist: "30-day money-back guarantee to all new clients" — "a full refund of your plan and any add-on services, regardless of how many calls or chats you have used, up to $1,000" (overage excluded)..

Smith.ai alternatives

Rosie $0/moAbby Connect $165/moNexa Pricing not publishedBland AI $0/moDialzara $19/moGoodcall $66/mo
Full Smith.ai alternatives breakdown →

Head to head

Abby Connect vs Smith.aiAnswerConnect vs Smith.aiBland AI vs Smith.aiDialzara vs Smith.aiGoodcall vs Smith.aiMy AI Front Desk vs Smith.aiNexa vs Smith.aiPATLive vs Smith.ai

Where these Smith.ai numbers came from

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