Abby Connect
AI + human backup · Las Vegas, NV · founded 2005
US-based virtual receptionist company selling a dedicated human receptionist team, an AI receptionist, or a mix of both on a single shared pool of "Abby Minutes", aimed at small and mid-sized professional service firms.
- Starts at
- $165/mo
- ≈ per call
- —
- ≈ per minute
- $2.76
- Contract
- month-to-month
Published plans
Copied verbatim from their pricing page, not from a review site. Anything they don't print, we leave blank.
| Plan | Published price | Includes | Over that |
|---|---|---|---|
| Starter | $165 per month | 50 min | Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time. |
| Essential | $329 per month | 100 min | Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time. |
| Professional | $599 per month | 200 min | Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time. |
| Growth | $1,380 per month | 500 min | Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time. |
| Enterprise | Custom | — | — |
- Setup fee: No Setup Fee
- Free trial: Every plan comes with a free trial, so you can experience Abby before you commit.
What it can do
| Capability | Abby Connect |
|---|---|
| Live transfer | Yes |
| Books appointments | Yes |
| Text follow-up | Yes |
| Outbound calls | unstated |
| Spanish | Yes |
| Human backup | Yes |
| Call recordings | Yes |
| Transcripts | Yes |
| Spam screening | Yes |
| Custom voice | unstated |
| API | unstated |
Integrates with Salesforce, HubSpot, Pipedrive, Zoho CRM, ActiveCampaign, Google Contacts, Clio Grow, Clio Manage, Lawmatics. Books into Google Calendar, Calendly, Acuity Scheduling.
Worth knowing before you sign
- · Minute rounding and billing increments are not published anywhere on the pricing page, pricing FAQ, or features page.
- · The free trial length is not stated on the pricing page or the /start/ page; Abby's own blog explainer says "14-day free trial".
- · No dollar overage rate is published; overage is only described as "billed at your plan's Abby Minute rate".
- · Enterprise tier pricing is not published.
- · HIPAA compliance is human-only: the features page lists "HIPAA Compliance Options (Human only)".
- · The dedicated receptionist team is human-only: the features page lists "Dedicated Receptionist Team (Human only)", so AI-only customers do not get one.
- · AI answering consumes half an Abby Minute per minute, so the headline minute counts are human-answering minutes, not AI minutes.
- · No first-party statement found on whether you can port your own number in, or whether the service is forward-only.
- · No published API; integrations are delivered through Zapier and named native connectors.
- · No outbound calling capability stated on the product or features pages.
- · Could not locate a terms of service page on abby.com (https://www.abby.com/terms-of-service/ returns 404), so contract, cancellation-notice and billing-increment language could not be verified in a legal document.
Common questions
- How much does Abby Connect cost?
- Abby Connect's cheapest published plan is the Starter plan at $165/mo. Checked August 19, 2026.
- Does Abby Connect transfer calls to a real person?
- Yes — Abby Connect documents live transfer to a human.
- Is there a free trial?
- Yes: Every plan comes with a free trial, so you can experience Abby before you commit..
Abby Connect alternatives
Full Abby Connect alternatives breakdown →Head to head
Where these Abby Connect numbers came from
- Pricing page and pricing FAQ (plan prices, Abby Minutes definition, overage, no setup fee, free trial, month-to-month)abby.com · read August 19, 2026
- AI Receptionist product page (warm transfer, scheduling, bilingual, summaries/transcripts/recordings, integrations, same plan pricing)abby.com · read August 19, 2026
- AI Receptionist overview page (AI routes to a live human receptionist when needed)abby.com · read August 19, 2026
- Receptionist features page (call announcement and transfer, call blocking, encrypted recordings, HIPAA human-only, AbbyGO call and text, 24/7)abby.com · read August 19, 2026
- Integrations directory (CRM, calendar, legal, storage, payments connectors)abby.com · read August 19, 2026
- About page (founded 2005, rebranded Abby Connect 2014, US-based bilingual receptionists, industries served)abby.com · read August 19, 2026
- Get started page (checked for trial length and setup fee; neither published there)abby.com · read August 19, 2026
- Privacy policy (company mailing address, Las Vegas NV; call recording notice)abby.com · read August 19, 2026
- Abby's own blog explainer on their free trial (states "14-day free trial", "a true free trial of the full scope of our services, including a live receptionist")abby.com · read August 19, 2026
Found a price that moved? Tell usand we'll recheck the page and update the date.