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Abby Connect vs My AI Front Desk

My AI Front Desk starts $66/mo cheaper than Abby Connect.

Both pages checked by August 19, 2026
Abby ConnectAI + human backup
$165/mo
Starter plan
US-based virtual receptionist company selling a dedicated human receptionist team, an AI receptionist, or a mix of both on a single shared pool of "Abby Minutes", aimed at small and mid-sized professional service firms.
My AI Front DeskAI only
$99/mo
Business-in-a-Box plan
Self-serve AI receptionist from AI Front Desk, Inc. (now branded 'Frontdesk') sold to generic small businesses and to agencies who resell it white-labeled, bundling inbound voice, web chat, two-way SMS, email drafting, an AI CRM and automation sequences into one credit-metered subscription.

The differences that matter

  • Abby Connect is ai + human backup; My AI Front Desk is ai only. That is the real decision here, not the price.
  • Abby Connect can put a human on the line; My AI Front Desk is bot-only.

Feature by feature

CapabilityAbby ConnectMy AI Front Desk
Live transferYesYes
Books appointmentsYesYes
Text follow-upYesYes
Outbound callsunstatedYes
SpanishYesYes
Human backupYesNo
Call recordingsYesYes
TranscriptsYesYes
Spam screeningYesYes
Custom voiceunstatedYes
APIunstatedYes

"unstated" means the vendor doesn't claim it in their own documentation. It is not the same as no — it means nobody will put it in writing.

Abby Connect plans

PlanPublished priceIncludesOver that
Starter$165 per month50 minOverage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
Essential$329 per month100 minOverage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
Professional$599 per month200 minOverage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
Growth$1,380 per month500 minOverage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
EnterpriseCustom——

My AI Front Desk plans

PlanPublished priceIncludesOver that
Basic$20 /mo or $16/mo billed annually—Voice (per minute) 25 credits; SMS (per message) 4 credits; Chatbot (per conversation) 5 credits; Form Submission (per lead) 4 credits; Web Voicebot (per minute) 25 credits. 1 credit = $0.01. Auto-reload: $10 for 1,000 credits. Never expire.
Business-in-a-Box$99 /mo or $79/mo billed annually200 minVoice (per minute) 25 credits; SMS (per message) 4 credits; Chatbot (per conversation) 5 credits; Form Submission (per lead) 4 credits; Web Voicebot (per minute) 25 credits. 1 credit = $0.01. Auto-reload: $10 for 1,000 credits. Never expire.
Partner / EnterpriseCustom—Voice (per minute) As low as 7 credits; Web Voicebot (per minute) As low as 7 credits; SMS, chatbot and form rates Custom. 1 credit = $0.01.

Abby Connect sources

My AI Front Desk sources