Abby Connect vs PATLive
PATLive starts $65/mo cheaper than Abby Connect.
Both pages checked by August 19, 2026
- Abby ConnectAI + human backup
- $165/mo
- Starter plan
- US-based virtual receptionist company selling a dedicated human receptionist team, an AI receptionist, or a mix of both on a single shared pool of "Abby Minutes", aimed at small and mid-sized professional service firms.
- PATLiveHuman agents
- $100/mo
- Live Web Chat - Starter plan
- 24/7 live answering service staffed entirely by US-based human virtual receptionists who screen and transfer calls, take messages, capture leads, book appointments and handle web chat for small businesses.
The differences that matter
- Abby Connect is ai + human backup; PATLive is human agents. That is the real decision here, not the price.
Feature by feature
| Capability | Abby Connect | PATLive |
|---|---|---|
| Live transfer | Yes | Yes |
| Books appointments | Yes | Yes |
| Text follow-up | Yes | Yes |
| Outbound calls | unstated | Yes |
| Spanish | Yes | Yes |
| Human backup | Yes | Yes |
| Call recordings | Yes | Yes |
| Transcripts | Yes | unstated |
| Spam screening | Yes | unstated |
| Custom voice | unstated | unstated |
| API | unstated | Yes |
"unstated" means the vendor doesn't claim it in their own documentation. It is not the same as no — it means nobody will put it in writing.
Abby Connect plans
| Plan | Published price | Includes | Over that |
|---|---|---|---|
| Starter | $165 per month | 50 min | Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time. |
| Essential | $329 per month | 100 min | Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time. |
| Professional | $599 per month | 200 min | Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time. |
| Growth | $1,380 per month | 500 min | Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time. |
| Enterprise | Custom | — | — |
PATLive plans
| Plan | Published price | Includes | Over that |
|---|---|---|---|
| Live Phone Answering - Basic | $75/mo | — | $2.60/min |
| Live Phone Answering - Starter | $250/mo | 75 min | $2.35/add'l min |
| Live Phone Answering - Standard | $460/mo | 200 min | $2.20/add'l min |
| Live Phone Answering - Premium | $720/mo | 350 min | $2.10/add'l min |
| Live Phone Answering - Pro | $1170/mo | 600 min | $2.00/add'l min |
| Outbound Calling | $460/mo | 40 calls | $12/additional contact |
| Live Web Chat - Starter | $100/mo | 10 calls | $10/add'l chat |
| Live Web Chat - Standard | $270/mo | 30 calls | $9/add'l chat |
| Live Web Chat - Premium | $400/mo | 50 calls | $8/add'l chat |
| Live Web Chat - Pro | $700/mo | 100 calls | $7/add'l chat |
Abby Connect sources
- Pricing page and pricing FAQ (plan prices, Abby Minutes definition, overage, no setup fee, free trial, month-to-month)abby.com · read August 19, 2026
- AI Receptionist product page (warm transfer, scheduling, bilingual, summaries/transcripts/recordings, integrations, same plan pricing)abby.com · read August 19, 2026
- AI Receptionist overview page (AI routes to a live human receptionist when needed)abby.com · read August 19, 2026
- Receptionist features page (call announcement and transfer, call blocking, encrypted recordings, HIPAA human-only, AbbyGO call and text, 24/7)abby.com · read August 19, 2026
- Integrations directory (CRM, calendar, legal, storage, payments connectors)abby.com · read August 19, 2026
- About page (founded 2005, rebranded Abby Connect 2014, US-based bilingual receptionists, industries served)abby.com · read August 19, 2026
- Get started page (checked for trial length and setup fee; neither published there)abby.com · read August 19, 2026
- Privacy policy (company mailing address, Las Vegas NV; call recording notice)abby.com · read August 19, 2026
- Abby's own blog explainer on their free trial (states "14-day free trial", "a true free trial of the full scope of our services, including a live receptionist")abby.com · read August 19, 2026
PATLive sources
- Pricing page (all phone, chat and outbound tiers, included minutes, per-minute overage rates, $250 outbound setup fee, $20/mo bilingual and multi-script add-ons, no contracts)patlive.com · read August 19, 2026
- FAQ (6-second billing increments after a full first minute, 14-day trial, no contracts, free number porting in and out, $20/mo bilingual, call recording opt-in, business texting, API, 100% US-based receptionists)patlive.com · read August 19, 2026
- Help center billing article (first minute billed in full then 6-second increments, 14-day trial with card required, billing cycles, minutes do not roll over, taxes/overages billed in arrears, cancel anytime)help.patlive.com · read August 19, 2026
- Terms of Use (legal name PATLive, Inc.; mailing address 18117 Biscayne Blvd., Suite #2635, Miami, FL 33160; "All receptionist minutes are billed in six-second increments, with a one-minute minimum"; month-to-month auto-renewal; messaging setup fee)patlive.com · read August 19, 2026
- How it works (forward, port, or take a new local/toll-free number; 14-day trial with no limitations; message delivery by email, text or app)patlive.com · read August 19, 2026
- Live phone answering product page (call screening and transfers, appointment scheduling with confirmations, order handling, lead capture, bilingual receptionists, named integrations, human-not-AI positioning)patlive.com · read August 19, 2026
- Integrations page (named calendar, CRM, ecommerce and property-management connectors, native plus Zapier)patlive.com · read August 19, 2026
- Services overview (call screening and transfers, scheduling, lead collection, client intake, order management, after-hours, 24/7, bilingual, overflow)patlive.com · read August 19, 2026
- Virtual receptionists page (US-based human receptionists, 120+ hours baseline training; checked for founding year, not published)patlive.com · read August 19, 2026
- Homepage (positioning: "24/7/365 live US-based virtual receptionists"; checked footer for address and founding year, neither published)patlive.com · read August 19, 2026