Nexa
AI + human backup · Phoenix, AZ · founded 1982
People-powered 24/7 call answering, client intake, inbound and outbound sales and live chat/text service for home services, healthcare, legal and real estate businesses, with an optional Voice + AI agent that can hand calls off to human agents.
- Starts at
- Pricing not published
- ≈ per call
- —
- ≈ per minute
- —
- Contract
- month-to-month
Published plans
Copied verbatim from their pricing page, not from a review site. Anything they don't print, we leave blank.
| Plan | Published price | Includes | Over that |
|---|---|---|---|
| Nexa 100 | not published | 100 min | If you go over the minute allowance for any given billing cycle, every additional minute will be charged at your base rate. |
| Nexa 300 | not published | 300 min | If you go over the minute allowance for any given billing cycle, every additional minute will be charged at your base rate. |
| Nexa 500 | not published | 500 min | If you go over the minute allowance for any given billing cycle, every additional minute will be charged at your base rate. |
- Setup fee: A one-time Set Up Fee as outlined on the Services Plan, which Set Up Fee will be non-refundable.
- Billing increment: all time (including overage measured in time) will be billed in whole minute increments and that any partial minutes will be rounded up to the nearest whole minute. Billable time runs from the time a receptionist receives or initiates the call and ends when the call is transferred through to someone, or to voicemail, or otherwise disconnects, and includes time when callers are on hold waiting to be transferred and outbound ringing time.
What it can do
| Capability | Nexa |
|---|---|
| Live transfer | Yes |
| Books appointments | Yes |
| Text follow-up | Yes |
| Outbound calls | Yes |
| Spanish | Yes |
| Human backup | Yes |
| Call recordings | unstated |
| Transcripts | unstated |
| Spam screening | unstated |
| Custom voice | unstated |
| API | unstated |
Integrates with ServiceTitan, HubSpot, JobNimbus, Workiz, FieldEdge, Housecall Pro, Serviceminder, Schedule Engine, CallRail, RYNO, SearchKings, Sara. Books into Calendly.
Worth knowing before you sign
- · No pricing is published anywhere on nexa.com. All three plans show only a minute allowance and a "Get Started" contact form; a quote requires calling (800) 756-3080 or submitting the form.
- · A one-time non-refundable setup fee exists per the Terms and Conditions, but the amount is never published.
- · The overage rate is described only as "your base rate" and that base rate is never disclosed.
- · Partial minutes are rounded UP to the nearest whole minute, and billable time explicitly includes caller hold time and outbound ringing time.
- · Cancellation requires a written request at least 1 month prior to the next invoice due date; the subscription auto-renews monthly until then.
- · CRM Integration is listed only on the top Nexa 500 plan, not on Nexa 100 or Nexa 300.
- · No free trial is mentioned anywhere on the site or in the FAQ.
- · AI Agent usage is billed "as set forth in the applicable Service Plan" - no published AI rate and no statement of whether AI minutes cost less than human minutes.
- · No customer-facing claim about call recordings or transcripts; the only recording language is in the Terms, covering the company recording calls with its own employees.
- · The Voice + AI page names no specific CRM integrations in text and states no language, SMS, outbound, recording or transcript capability for the AI agent specifically.
- · No statement about porting your own number in; plans list a Nexa-supplied local and toll-free number.
- · Nexa's own blog article on virtual receptionist cost gives only generic industry ranges ($25 to $3,000 per month), not Nexa's own prices.
Common questions
- How much does Nexa cost?
- Nexa does not publish plan pricing. You have to contact their sales team for a quote. Checked August 19, 2026.
- Does Nexa transfer calls to a real person?
- Yes — Nexa documents live transfer to a human.
- Is there a free trial?
- No free trial is advertised on their site as of August 19, 2026.
Nexa alternatives
Full Nexa alternatives breakdown →Head to head
Where these Nexa numbers came from
- Plans page (Nexa 100/300/500 minute allowances and per-tier feature lists; no prices, quote request only)nexa.com · read August 19, 2026
- Pricing page (no dollar amounts; overage described as "charged at your base rate"; setup fee described but not priced)nexa.com · read August 19, 2026
- Terms and Conditions (whole-minute rounding rounded up, what counts as billable time, non-refundable one-time setup fee, month-to-month auto-renewal, 1-month written cancellation notice, AI Agent billed per Service Plan, call recording)nexa.com · read August 19, 2026
- FAQ (bilingual English/Spanish answering; "combination of people and AI-powered solutions"; named CRM and field-service integrations; confirms no published pricing, trial, or billing detail)nexa.com · read August 19, 2026
- Voice + AI product page (AI handles answering, booking, scheduling and support; escalates to a human agent; human-first or AI-first configurable; calls answered in under 30 seconds; no pricing)nexa.com · read August 19, 2026
- About page (founded 1982 as Answer 1 Communications, rebranded Nexa 2019, Phoenix AZ HQ at 2001 W Camelback Rd #400, additional offices, industries served)nexa.com · read August 19, 2026
- Nexa's own cost article, checked for first-party prices: publishes only generic industry ranges, not Nexa's own ratesnexa.com · read August 19, 2026
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