Nexa vs PATLive
PATLive publishes its pricing; Nexa does not.
Both pages checked by August 19, 2026
- NexaAI + human backup
- Pricing not published
- no published plan
- People-powered 24/7 call answering, client intake, inbound and outbound sales and live chat/text service for home services, healthcare, legal and real estate businesses, with an optional Voice + AI agent that can hand calls off to human agents.
- PATLiveHuman agents
- $100/mo
- Live Web Chat - Starter plan
- 24/7 live answering service staffed entirely by US-based human virtual receptionists who screen and transfer calls, take messages, capture leads, book appointments and handle web chat for small businesses.
The differences that matter
- Nexa is ai + human backup; PATLive is human agents. That is the real decision here, not the price.
- PATLive offers a trial (14-day free trial for all new customers); Nexa advertises none.
- PATLive publishes prices. Nexa makes you ask.
Feature by feature
| Capability | Nexa | PATLive |
|---|---|---|
| Live transfer | Yes | Yes |
| Books appointments | Yes | Yes |
| Text follow-up | Yes | Yes |
| Outbound calls | Yes | Yes |
| Spanish | Yes | Yes |
| Human backup | Yes | Yes |
| Call recordings | unstated | Yes |
| Transcripts | unstated | unstated |
| Spam screening | unstated | unstated |
| Custom voice | unstated | unstated |
| API | unstated | Yes |
"unstated" means the vendor doesn't claim it in their own documentation. It is not the same as no — it means nobody will put it in writing.
Nexa plans
| Plan | Published price | Includes | Over that |
|---|---|---|---|
| Nexa 100 | not published | 100 min | If you go over the minute allowance for any given billing cycle, every additional minute will be charged at your base rate. |
| Nexa 300 | not published | 300 min | If you go over the minute allowance for any given billing cycle, every additional minute will be charged at your base rate. |
| Nexa 500 | not published | 500 min | If you go over the minute allowance for any given billing cycle, every additional minute will be charged at your base rate. |
PATLive plans
| Plan | Published price | Includes | Over that |
|---|---|---|---|
| Live Phone Answering - Basic | $75/mo | — | $2.60/min |
| Live Phone Answering - Starter | $250/mo | 75 min | $2.35/add'l min |
| Live Phone Answering - Standard | $460/mo | 200 min | $2.20/add'l min |
| Live Phone Answering - Premium | $720/mo | 350 min | $2.10/add'l min |
| Live Phone Answering - Pro | $1170/mo | 600 min | $2.00/add'l min |
| Outbound Calling | $460/mo | 40 calls | $12/additional contact |
| Live Web Chat - Starter | $100/mo | 10 calls | $10/add'l chat |
| Live Web Chat - Standard | $270/mo | 30 calls | $9/add'l chat |
| Live Web Chat - Premium | $400/mo | 50 calls | $8/add'l chat |
| Live Web Chat - Pro | $700/mo | 100 calls | $7/add'l chat |
Nexa sources
- Plans page (Nexa 100/300/500 minute allowances and per-tier feature lists; no prices, quote request only)nexa.com · read August 19, 2026
- Pricing page (no dollar amounts; overage described as "charged at your base rate"; setup fee described but not priced)nexa.com · read August 19, 2026
- Terms and Conditions (whole-minute rounding rounded up, what counts as billable time, non-refundable one-time setup fee, month-to-month auto-renewal, 1-month written cancellation notice, AI Agent billed per Service Plan, call recording)nexa.com · read August 19, 2026
- FAQ (bilingual English/Spanish answering; "combination of people and AI-powered solutions"; named CRM and field-service integrations; confirms no published pricing, trial, or billing detail)nexa.com · read August 19, 2026
- Voice + AI product page (AI handles answering, booking, scheduling and support; escalates to a human agent; human-first or AI-first configurable; calls answered in under 30 seconds; no pricing)nexa.com · read August 19, 2026
- About page (founded 1982 as Answer 1 Communications, rebranded Nexa 2019, Phoenix AZ HQ at 2001 W Camelback Rd #400, additional offices, industries served)nexa.com · read August 19, 2026
- Nexa's own cost article, checked for first-party prices: publishes only generic industry ranges, not Nexa's own ratesnexa.com · read August 19, 2026
PATLive sources
- Pricing page (all phone, chat and outbound tiers, included minutes, per-minute overage rates, $250 outbound setup fee, $20/mo bilingual and multi-script add-ons, no contracts)patlive.com · read August 19, 2026
- FAQ (6-second billing increments after a full first minute, 14-day trial, no contracts, free number porting in and out, $20/mo bilingual, call recording opt-in, business texting, API, 100% US-based receptionists)patlive.com · read August 19, 2026
- Help center billing article (first minute billed in full then 6-second increments, 14-day trial with card required, billing cycles, minutes do not roll over, taxes/overages billed in arrears, cancel anytime)help.patlive.com · read August 19, 2026
- Terms of Use (legal name PATLive, Inc.; mailing address 18117 Biscayne Blvd., Suite #2635, Miami, FL 33160; "All receptionist minutes are billed in six-second increments, with a one-minute minimum"; month-to-month auto-renewal; messaging setup fee)patlive.com · read August 19, 2026
- How it works (forward, port, or take a new local/toll-free number; 14-day trial with no limitations; message delivery by email, text or app)patlive.com · read August 19, 2026
- Live phone answering product page (call screening and transfers, appointment scheduling with confirmations, order handling, lead capture, bilingual receptionists, named integrations, human-not-AI positioning)patlive.com · read August 19, 2026
- Integrations page (named calendar, CRM, ecommerce and property-management connectors, native plus Zapier)patlive.com · read August 19, 2026
- Services overview (call screening and transfers, scheduling, lead collection, client intake, order management, after-hours, 24/7, bilingual, overflow)patlive.com · read August 19, 2026
- Virtual receptionists page (US-based human receptionists, 120+ hours baseline training; checked for founding year, not published)patlive.com · read August 19, 2026
- Homepage (positioning: "24/7/365 live US-based virtual receptionists"; checked footer for address and founding year, neither published)patlive.com · read August 19, 2026