My AI Front Desk vs Smith.ai
Smith.ai starts $99/mo cheaper than My AI Front Desk.
Both pages checked by August 19, 2026
- My AI Front DeskAI only
- $99/mo
- Business-in-a-Box plan
- Self-serve AI receptionist from AI Front Desk, Inc. (now branded 'Frontdesk') sold to generic small businesses and to agencies who resell it white-labeled, bundling inbound voice, web chat, two-way SMS, email drafting, an AI CRM and automation sequences into one credit-metered subscription.
- Smith.aiAI + human backup
- $0/mo
- AI Receptionist — Free plan
- Smith.ai sells small and mid-sized businesses two products off one platform: an AI Receptionist that answers, qualifies and books 24/7 with escalation to its North America-based Live Agent Network, and a fully human Virtual Receptionist service, both billed per call rather than per minute.
The differences that matter
- My AI Front Desk is ai only; Smith.ai is ai + human backup. That is the real decision here, not the price.
- Smith.ai can put a human on the line; My AI Front Desk is bot-only.
Feature by feature
| Capability | My AI Front Desk | Smith.ai |
|---|---|---|
| Live transfer | Yes | Yes |
| Books appointments | Yes | Yes |
| Text follow-up | Yes | Yes |
| Outbound calls | Yes | Yes |
| Spanish | Yes | Yes |
| Human backup | No | Yes |
| Call recordings | Yes | Yes |
| Transcripts | Yes | Yes |
| Spam screening | Yes | Yes |
| Custom voice | Yes | Yes |
| API | Yes | Yes |
"unstated" means the vendor doesn't claim it in their own documentation. It is not the same as no — it means nobody will put it in writing.
My AI Front Desk plans
| Plan | Published price | Includes | Over that |
|---|---|---|---|
| Basic | $20 /mo or $16/mo billed annually | — | Voice (per minute) 25 credits; SMS (per message) 4 credits; Chatbot (per conversation) 5 credits; Form Submission (per lead) 4 credits; Web Voicebot (per minute) 25 credits. 1 credit = $0.01. Auto-reload: $10 for 1,000 credits. Never expire. |
| Business-in-a-Box | $99 /mo or $79/mo billed annually | 200 min | Voice (per minute) 25 credits; SMS (per message) 4 credits; Chatbot (per conversation) 5 credits; Form Submission (per lead) 4 credits; Web Voicebot (per minute) 25 credits. 1 credit = $0.01. Auto-reload: $10 for 1,000 credits. Never expire. |
| Partner / Enterprise | Custom | — | Voice (per minute) As low as 7 credits; Web Voicebot (per minute) As low as 7 credits; SMS, chatbot and form rates Custom. 1 credit = $0.01. |
Smith.ai plans
| Plan | Published price | Includes | Over that |
|---|---|---|---|
| AI Receptionist — Free | $0 mo | 25 calls | 25 calls/mo ($3.00/call after that) |
| AI Receptionist — Pro (75 calls) | $150 /mo — $2.00/call (~2–3 calls/day) | 75 calls | $2.50 |
| AI Receptionist — Pro (150 calls) | $270/mo | 150 calls | $2.30 |
| AI Receptionist — Enterprise (300 calls) | $500 /mo — $1.67/call (~10 calls/day) | 300 calls | $2.17 |
| AI Receptionist — Enterprise (500 calls) | $800/mo | 500 calls | $2.10 |
| AI Receptionist — Enterprise (1,000+ calls) | Custom | — | Custom |
| Virtual Receptionist (human) — Starter | $300 / month | 30 calls | Overage: $11.50/call over 30 |
| Virtual Receptionist (human) — Basic | $810 / month | 90 calls | Overage: $10.50/call over 90 |
| Virtual Receptionist (human) — Pro | $2,100 / month | 300 calls | Overage: $8.50/call over 300 |
| Virtual Receptionist (human) — Enterprise | Custom | — | — |
My AI Front Desk sources
- Pricing page (all three tiers, monthly/annual toggle, full feature comparison table, credit overage rate table, FAQ)myaifrontdesk.com · read August 19, 2026
- Help center indexmyaifrontdesk.com · read August 19, 2026
- Help center: Plans & Pricing (subscribe, upgrade with proration, cancel at end of period, pause, watermark removal, coupons)myaifrontdesk.com · read August 19, 2026
- Help center: Credits & Usage (free vs purchased credits, per-feature entitlements, auto-reload)myaifrontdesk.com · read August 19, 2026
- Help center: Call Transfer Workflows (cold/hot transfer, whisper handoff, backup numbers, blast calling, extensions, up to 100 scenarios)myaifrontdesk.com · read August 19, 2026
- Help center: Language Settings (40+ languages, tier gating, hang-up warning)myaifrontdesk.com · read August 19, 2026
- Help center: Advanced Settings (AI model choice, extension digits, voicemail, bulk transfers, call recording, spam blocking)myaifrontdesk.com · read August 19, 2026
- Help center: Calls & Logs (history, transcripts, recordings, voicemail logs, text logs)myaifrontdesk.com · read August 19, 2026
- Help center: Phone Numbers (provisioned number, call forwarding, non-US regulatory docs)myaifrontdesk.com · read August 19, 2026
- Help center: Integrations (Zapier, Google Calendar, webhooks, API workflows, Gmail, Shopify, AppFolio, HubSpot, GoHighLevel, Housecall Pro)myaifrontdesk.com · read August 19, 2026
- Help center: Voice (voice library, pronunciation guide, voice cloning)myaifrontdesk.com · read August 19, 2026
- White-label reseller page (wholesale purchase, own branding and pricing, Stripe rebilling, no published rates)myaifrontdesk.com · read August 19, 2026
Smith.ai sources
- AI Receptionist plans & pricing (tiers, per-call rates, feature table, FAQ)smith.ai · read August 19, 2026
- Virtual Receptionist plans & pricing (tiers, overage, add-ons, FAQ)smith.ai · read August 19, 2026
- Pricing hub (AI-first vs human-first toggle, add-on price list, money-back guarantee, porting)smith.ai · read August 19, 2026
- AI Receptionist product page (capabilities, live agent network, integrations FAQ)smith.ai · read August 19, 2026
- All features listsmith.ai · read August 19, 2026
- Integrations directorysmith.ai · read August 19, 2026
- Sitemap — enumerates 147 /integrates-with/ integration pagessmith.ai · read August 19, 2026
- Why us / leadership — "we started out in Palo Alto, CA", fully remotesmith.ai · read August 19, 2026
- Privacy policy (entity name Smith.ai, Inc.; no address published)smith.ai · read August 19, 2026