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Abby Connect vs Simple Phones

Simple Phones starts $68/mo cheaper than Abby Connect.

Both pages checked by August 19, 2026
Abby ConnectAI + human backup
$165/mo
Starter plan
US-based virtual receptionist company selling a dedicated human receptionist team, an AI receptionist, or a mix of both on a single shared pool of "Abby Minutes", aimed at small and mid-sized professional service firms.
Simple PhonesAI only
$97/mo
Basic plan
Turnkey AI phone answering service for small businesses: Simple Phones generates a starter agent from your business details, assigns a number you forward missed calls to, and their team makes ongoing agent customizations on request rather than you building the agent yourself.

The differences that matter

  • Abby Connect is ai + human backup; Simple Phones is ai only. That is the real decision here, not the price.
  • Abby Connect can put a human on the line; Simple Phones is bot-only.

Feature by feature

CapabilityAbby ConnectSimple Phones
Live transferYesYes
Books appointmentsYesYes
Text follow-upYesYes
Outbound callsunstatedYes
SpanishYesYes
Human backupYesNo
Call recordingsYesunstated
TranscriptsYesYes
Spam screeningYesunstated
Custom voiceunstatedunstated
APIunstatedYes

"unstated" means the vendor doesn't claim it in their own documentation. It is not the same as no — it means nobody will put it in writing.

Abby Connect plans

PlanPublished priceIncludesOver that
Starter$165 per month50 minOverage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
Essential$329 per month100 minOverage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
Professional$599 per month200 minOverage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
Growth$1,380 per month500 minOverage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
EnterpriseCustom——

Simple Phones plans

PlanPublished priceIncludesOver that
BasicSimple Phones starts at $97/mo for 100 calls/mo.100 callsIf you cancel your plan, or you exceed the number of calls per month for your tier, your phone numbers will be released.
Advancednot published500 callsIf you cancel your plan, or you exceed the number of calls per month for your tier, your phone numbers will be released.
Premiumnot published2500 callsIf you cancel your plan, or you exceed the number of calls per month for your tier, your phone numbers will be released.
Pay As You Go$0.19/min——

Abby Connect sources

Simple Phones sources