Ruby vs Sameday AI
Ruby starts $334/mo cheaper than Sameday AI.
Both pages checked by August 19, 2026
- RubyHuman agents
- $115/mo
- Bundled chat add-on — 10 chats plan
- Ruby is a US-based live virtual receptionist and website chat service for small businesses, sold in monthly buckets of receptionist minutes and chats, where AI is used only to assist its human receptionists rather than to answer calls.
- Sameday AIAI only
- $449/mo
- Launch plan
- Turnkey AI phone platform sold to home-service contractors (HVAC, plumbing, roofing, pest control, cleaning, solar): AI CSRs answer, qualify and book jobs into the field-service system, and outbound Campaigns work the existing customer list by call and text. Positioned as a revenue/sales system as much as a receptionist — their own integrations page calls it an "AI-powered sales agent", and the product includes outbound reactivation, estimate follow-up, membership sales and review-request plays plus per-rep booking-rate coaching. It is not a developer platform; API access is Enterprise-only and onboarding runs through a demo.
The differences that matter
- Ruby is human agents; Sameday AI is ai only. That is the real decision here, not the price.
- Ruby offers a trial (Money-back guarantee rather than a trial: "Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. Should you decide to cancel service and obtain a full refund for the cancelled service, please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner."); Sameday AI advertises none.
- Ruby documents Spanish-language calls; Sameday AI does not say it does.
- Ruby can put a human on the line; Sameday AI is bot-only.
Feature by feature
| Capability | Ruby | Sameday AI |
|---|---|---|
| Live transfer | Yes | Yes |
| Books appointments | Yes | Yes |
| Text follow-up | Yes | Yes |
| Outbound calls | Yes | Yes |
| Spanish | Yes | unstated |
| Human backup | Yes | No |
| Call recordings | unstated | Yes |
| Transcripts | Yes | Yes |
| Spam screening | Yes | Yes |
| Custom voice | unstated | Yes |
| API | unstated | Yes |
"unstated" means the vendor doesn't claim it in their own documentation. It is not the same as no — it means nobody will put it in writing.
Ruby plans
| Plan | Published price | Includes | Over that |
|---|---|---|---|
| Virtual receptionist — 50 minutes | $250 /month | 50 min | — |
| Virtual receptionist — 100 minutes | $395 /month | 100 min | — |
| Virtual receptionist — 200 minutes | $720 /month | 200 min | — |
| Virtual receptionist — 500 minutes | $1,725 /month | 500 min | — |
| Live chat — 10 chats | $143 /month | — | — |
| Live chat — 30 chats | $335 /month | — | — |
| Live chat — 50 chats | $520 /month | — | — |
| Bundled chat add-on — 10 chats | Up to 10 chats for $115 (a 20% savings) | — | — |
| Bundled chat add-on — 30 chats | Up to 30 chats for $268 (a 20% savings) | — | — |
| Bundled chat add-on — 50 chats | Up to 50 chats for $416 (a 20% savings) | — | — |
Sameday AI plans
| Plan | Published price | Includes | Over that |
|---|---|---|---|
| Launch | Starts at $449 per month | 500 min | — |
| Scale | Starts at $789 per month | 1000 min | — |
| Enterprise | Starts at Custom per month | — | — |
Ruby sources
- Plans and pricing (receptionist minute tiers, chat tiers, bundled chat pricing, included features); canonical URL is https://www.ruby.com/plans-and-pricing/ruby.com · read August 19, 2026
- Plans and pricing (canonical URL, same tiers)ruby.com · read August 19, 2026
- FAQs — money-back guarantee, no long-term contract, 60-second rounding statement, Spanish, scheduling, transfers, porting/forwarding, HQ in Portland OR, service arearuby.com · read August 19, 2026
- Ruby billing FAQs PDF (first-party asset host) — 30-second increments, hold time billable, no rollover, overage billed in arrearsassets.ruby.com · read August 19, 2026
- AI at Ruby — Call Nav, transcripts, sentiment analysis, robocall filtering; AI included at no extra cost; explicitly not used to replace human receptionistsruby.com · read August 19, 2026
- Integrations directory (CRM, calendars, legal software, Zapier)ruby.com · read August 19, 2026
- About Ruby — "In 2003, Ruby started as a small business"ruby.com · read August 19, 2026
Sameday AI sources
- Pricing page (Launch $449 / 500 minutes, Scale $789 / 1000 minutes, Enterprise Custom; minute slider and its price ladder; FAQ on number forwarding and demo-based signup). https://www.gosameday.com/pricing 301-redirects here.sameday.ai · read August 19, 2026
- Homepage ("One platform for every call, text, CSR, technician and AI Agent"; port your number or keep your carrier; call recording playback and transcript view; ~2,000 service businesses)sameday.ai · read August 19, 2026
- Features: AI CSRs (24/7 answering, overflow, custom greeting, qualification questions, multi-language, spam and robocall filtering, live schedule access, FSM write-back, waitlist backfill, call summaries and transcripts, warm transfer, escalation rules, missed-call recovery, number port or forward)sameday.ai · read August 19, 2026
- Features: Campaigns (outbound calls and texts from your own numbers, reactivation / maintenance-due / estimate follow-up / review-request plays, quiet hours and opt-outs, books in-conversation)sameday.ai · read August 19, 2026
- Features: Coach (automatic scoring on every call, call clips, booking-rate reporting per rep and per line)sameday.ai · read August 19, 2026
- Integrations page (ServiceTitan, Service Fusion, Jobber, FieldRoutes, Phone Systems, Payments Software — payments described as Enterprise; "AI-powered sales agent" wording)sameday.ai · read August 19, 2026
- About page (founded 2022 by Aaron Cooper and Max Forsey, home-service operators; industries served)sameday.ai · read August 19, 2026