Rosie vs Ruby
Rosie starts $115/mo cheaper than Ruby.
Both pages checked by August 19, 2026
- RosieAI only
- $0/mo
- Website Chat (add-on) plan
- AI answering service for US small businesses and home-services trades that answers calls 24/7, takes custom messages, books appointments and transfers callers to the owner's own team.
- RubyHuman agents
- $115/mo
- Bundled chat add-on — 10 chats plan
- Ruby is a US-based live virtual receptionist and website chat service for small businesses, sold in monthly buckets of receptionist minutes and chats, where AI is used only to assist its human receptionists rather than to answer calls.
The differences that matter
- Rosie is ai only; Ruby is human agents. That is the real decision here, not the price.
- Ruby can put a human on the line; Rosie is bot-only.
Feature by feature
| Capability | Rosie | Ruby |
|---|---|---|
| Live transfer | Yes | Yes |
| Books appointments | Yes | Yes |
| Text follow-up | Yes | Yes |
| Outbound calls | unstated | Yes |
| Spanish | Yes | Yes |
| Human backup | No | Yes |
| Call recordings | Yes | unstated |
| Transcripts | Yes | Yes |
| Spam screening | Yes | Yes |
| Custom voice | unstated | unstated |
| API | unstated | unstated |
"unstated" means the vendor doesn't claim it in their own documentation. It is not the same as no — it means nobody will put it in writing.
Rosie plans
| Plan | Published price | Includes | Over that |
|---|---|---|---|
| Professional | $49 per month | 250 min | — |
| Scale | $149 per month | 1000 min | — |
| Growth | $299 per month | 2000 min | — |
| Custom Plan | not published | — | — |
| Website Texting (add-on) | $50 per month | — | $1 per additional conversation |
| Website Chat (add-on) | Free with all plans | — | — |
Ruby plans
| Plan | Published price | Includes | Over that |
|---|---|---|---|
| Virtual receptionist — 50 minutes | $250 /month | 50 min | — |
| Virtual receptionist — 100 minutes | $395 /month | 100 min | — |
| Virtual receptionist — 200 minutes | $720 /month | 200 min | — |
| Virtual receptionist — 500 minutes | $1,725 /month | 500 min | — |
| Live chat — 10 chats | $143 /month | — | — |
| Live chat — 30 chats | $335 /month | — | — |
| Live chat — 50 chats | $520 /month | — | — |
| Bundled chat add-on — 10 chats | Up to 10 chats for $115 (a 20% savings) | — | — |
| Bundled chat add-on — 30 chats | Up to 30 chats for $268 (a 20% savings) | — | — |
| Bundled chat add-on — 50 chats | Up to 50 chats for $416 (a 20% savings) | — | — |
Rosie sources
- Pricing page (plan cards, add-ons, FAQ, embedded schema.org offer data)heyrosie.com · read August 19, 2026
- AI Receptionist solution page (transfers, texting, Spanish, voices, recordings)heyrosie.com · read August 19, 2026
- Industries index (list of trades Rosie markets to)heyrosie.com · read August 19, 2026
- About pageheyrosie.com · read August 19, 2026
- Terms of Service (minute rounding, auto-upgrade on overage, 30-day subscription term, upgrade/downgrade timing, Rally Commerce, Inc. dba Rosie)heyrosie.com · read August 19, 2026
- Rosie Help Center indexheyrosie.com · read August 19, 2026
- Help Center: When will I be billed?heyrosie.com · read August 19, 2026
- Help Center: How do I cancel my account? (confirms minute overage charges on cancellation)heyrosie.com · read August 19, 2026
- Help Center: How to set up call transferring for Rosieheyrosie.com · read August 19, 2026
- Help Center: How to block spam calls to your Rosie numberheyrosie.com · read August 19, 2026
- Help Center: CRM Integrations (full CRM list, one-CRM limit, HubSpot-only recordings)heyrosie.com · read August 19, 2026
- Help Center: Scheduling Integrations (calendar list, coming-soon gaps)heyrosie.com · read August 19, 2026
- Help Center: Why can I only get a US phone number for my account?heyrosie.com · read August 19, 2026
- Shopify App Store listing (first-party marketplace: same $49/$149/$299 tiers, 7-day trial, developer address in Portland, OR)apps.shopify.com · read August 19, 2026
Ruby sources
- Plans and pricing (receptionist minute tiers, chat tiers, bundled chat pricing, included features); canonical URL is https://www.ruby.com/plans-and-pricing/ruby.com · read August 19, 2026
- Plans and pricing (canonical URL, same tiers)ruby.com · read August 19, 2026
- FAQs — money-back guarantee, no long-term contract, 60-second rounding statement, Spanish, scheduling, transfers, porting/forwarding, HQ in Portland OR, service arearuby.com · read August 19, 2026
- Ruby billing FAQs PDF (first-party asset host) — 30-second increments, hold time billable, no rollover, overage billed in arrearsassets.ruby.com · read August 19, 2026
- AI at Ruby — Call Nav, transcripts, sentiment analysis, robocall filtering; AI included at no extra cost; explicitly not used to replace human receptionistsruby.com · read August 19, 2026
- Integrations directory (CRM, calendars, legal software, Zapier)ruby.com · read August 19, 2026
- About Ruby — "In 2003, Ruby started as a small business"ruby.com · read August 19, 2026