Numa

Worth knowing before you sign

• · Numa publishes no pricing anywhere on its own site. numa.com/pricing 301-redirects to the homepage, numa.com/plans returns 404, and the XML sitemap contains no pricing page. Every CTA is 'Get a demo'.
• · No plan tiers, per-location price, minute or call allowance, overage rate, or setup fee is published first-party.
• · The help center confirms a free trial exists (referral article: 'Each business you refer receives a no-obligation free trial') but publishes no trial length or usage cap.
• · Terms of Service set the default term as monthly: 'This Agreement will commence on the date You agree to it and will continue on a monthly basis, unless You agree in writing to a longer term of service in an order form or otherwise.' Fees, usage fees and non-recurring fees are all set in an unpublished order form.
• · Numa can be resold: the help center notes 'If you purchased Numa through one of our partners - such as your phone provider - you may need to contact that provider to make changes,' so the price a buyer pays may be set by a reseller.
• · Not self-serve. The homepage FAQ states 'Most dealerships go live in 2-3 weeks' with a dedicated Numa team handling DMS integration, phone configuration and training, and 'most teams are proficient within 90 days.'
• · Vertical-locked: the site sells only to franchise dealerships and dealer groups, with Ford, GM and Stellantis landing pages. There is no generic small-business offering.
• · No language support is documented anywhere on the site or help center; Spanish is never mentioned.
• · Call recording is not documented. The help center documents transcribed voicemail with original audio, not full-call recording.
• · Named integrations are vague on the public site ('DMS, scheduler, CRM ... 90% DMS coverage'), with no partner list. The only DMS named first-party is Reynolds and Reynolds, in a Terms of Service addendum.
• · Own-number handling is forwarding plus text-enabling your existing landline/VoIP line; the help center states Numa 'cannot take over a mobile phone's phone number' for texting.
• · Parts of the homepage FAQ ('AI & Capabilities', 'Integrations & Security' tabs) are rendered client-side and were not readable from the served HTML, so capability claims there are not captured here.